Privacy Policy

Last updated: 12 October 2026

MiSQ Custom Arts (“MiSQ”, “we”, “us”, or “our”) operates misq.com.pk and sells handmade and personalised products in Pakistan.

Information we collect

We may collect information you provide when you place an order, request a custom product, create or use an account, submit a form, contact us, or communicate with us. This may include your name, email address, phone number, billing or delivery address, order details, event date, couple names, wording required for personalisation, design instructions, notes, and payment-confirmation or transaction-reference information.

How we use information

• to receive, verify, confirm, customise, produce, and deliver orders;
• to verify advance or balance payments and send relevant order, payment, and delivery updates;
• to communicate about customisation, production, delivery, support, or complaints;
• to operate cart, checkout, accounts, forms, and other ecommerce features;
• to protect the website against fraud, spam, abuse, and security threats;
• to maintain customer-service, accounting, legal, and dispute records;
• to understand and improve website performance and usage;
• to display and measure advertising where advertising services are enabled.

Cookies, analytics, and advertising

We may use cookies, local storage, pixels, and similar technologies for essential website functions, security, cart and checkout operation, preferences, analytics, and advertising.

If Google AdSense or another Google advertising service is enabled, third-party vendors including Google may use cookies or other identifiers to serve, measure, and personalise ads based on visits to this website and/or other websites. Users can manage personalised advertising through the relevant provider settings.

Google services

MiSQ may use Google services and APIs for website administration, analytics, advertising, and email delivery. Access is limited to the permissions required for the relevant function. Information received through Google services is not sold by MiSQ.

Sharing of information

We may share information where reasonably necessary with service providers involved in hosting, ecommerce, website security, email delivery, analytics, advertising, payment processing, order fulfilment, and courier or delivery services. These providers may process information under their own terms and privacy policies.

Payment information

MiSQ may receive transaction references, payment screenshots, or other payment-confirmation information needed to verify an advance or balance payment. Please do not send passwords, PINs, OTPs, full card numbers, or other unnecessary account credentials.

Data retention

We retain information only for as long as reasonably necessary for order fulfilment, customer support, accounting, security, legal obligations, dispute handling, and legitimate business records.

Your choices

You may contact us to request access to, correction of, or deletion of personal information that we control, subject to records we reasonably need to retain for legal, accounting, security, fraud-prevention, or dispute purposes. You may also manage cookies through your browser and any consent controls made available on the website.

Security

We use reasonable technical and administrative safeguards, but no website, email, messaging service, or online transmission can be guaranteed to be completely secure.

Changes to this policy

We may update this Privacy Policy when our website, services, technology, or legal obligations change. The date above will be updated when a revised version is published.

Contact

For privacy questions or requests, use the Contact Us page, WhatsApp at +92 335 000 1947, or Instagram at @misq_customarts.