Returns, Refunds & Cancellations Policy

Last updated: 12 October 2026

Many MiSQ Custom Arts products are handmade and personalised. Cancellation, return, and refund handling therefore depends on the stage of the order and the nature of the issue.

Before order confirmation

If the required advance has not yet been received and verified and the order has not been confirmed by MiSQ, the order is not yet treated as confirmed.

After order confirmation

After confirmation, MiSQ may begin design, material preparation, purchasing, printing, cutting, engraving, resin work, fabrication, or other custom production. Once order-specific work or cost has started, a change-of-mind cancellation or refund may no longer be available, or the refundable amount may be reduced to reflect work or costs already incurred.

Personalised and handmade products

Products made using customer-supplied names, dates, wording, colours, sizes, themes, images, or other custom instructions are generally not returnable for change of mind after production has started.

Damaged, defective, or materially incorrect items

If an item arrives damaged, has a material manufacturing defect, or is materially different from the customisation confirmed by MiSQ because of a MiSQ error, contact us as soon as reasonably possible and provide the order details plus clear photos or video.

After review, an appropriate remedy may include correction, repair, replacement, store credit, partial refund, or refund, depending on the nature of the issue, what is reasonably possible, and any rights that apply.

Customer-supplied errors

MiSQ is not responsible for names, dates, spellings, wording, sizes, addresses, event details, or other information that is produced exactly as supplied or approved by the customer.

Normal handmade differences

Small handmade differences in colour, resin flow, texture, flowers, flakes, stones, pattern, placement, or finishing are not automatically considered defects.

Return instructions

Do not send a product back without first contacting MiSQ and receiving return instructions.

Refund method

Where a refund is approved, MiSQ will use a practical payment method appropriate to the original transaction. Bank, wallet, processor, or transfer time may affect when the funds appear.

Legal rights

This policy does not remove any consumer right that cannot lawfully be excluded.

Contact

For cancellation, damage, return, or refund questions, use the Contact Us page, WhatsApp at +92 335 000 1947, or Instagram at @misq_customarts.