Shipping & Delivery Policy

Last updated: 12 October 2026

This policy explains MiSQ Custom Arts’ standard order-processing and delivery rules.

When the timeframe starts

The estimated timeframe starts only after:

• the required advance payment has been received and verified;
• MiSQ has the information needed to proceed with the order; and
• the order has been confirmed by MiSQ.

A booking request, unpaid order, payment screenshot awaiting verification, or incomplete customisation request does not start the timeframe.

Estimated timeframes

• Acrylic items: usually 5–8 working days;
• Nikkah Nama / Booklet: usually 5–8 working days;
• Resin Tray, Plate, or Plaque: usually 5–14 working days.

These timeframes are estimates, not unconditional guaranteed delivery dates. An order may take longer because of customisation changes, incomplete information, material availability, production complexity, public holidays, courier delays, weather, destination, remote-area routing, or other circumstances outside MiSQ’s reasonable control.

Event and quick-service orders

For a Nikkah, wedding, engagement, anniversary, or another fixed-date event, customers should place the order at least 15 days before the event where possible.

Quick service within 5–8 working days may be available for selected orders only after MiSQ confirms availability. An additional service charge applies where quick service is accepted.

An event date is not treated as a guaranteed delivery deadline unless MiSQ expressly confirms that specific deadline for the order.

Standard delivery charges

MiSQ currently offers free standard delivery across Pakistan. Any separately agreed urgent, special-service, re-delivery, or re-shipment charge is not part of standard free delivery and will be communicated where applicable.

Address and contact details

The customer is responsible for providing a complete and accurate delivery address and a reachable phone number. Additional courier or re-shipment cost caused by an incorrect address, refusal, repeated delivery attempts, or a customer-requested re-delivery may be payable by the customer.

Courier delays

After dispatch, delivery is also affected by the courier’s operations. MiSQ will reasonably assist with delivery issues, but courier delays outside MiSQ’s control may extend the estimated timeframe.

Damaged package

If a package or product arrives damaged, keep the packaging and contact MiSQ as soon as reasonably possible with the order details and clear photos or video of the package and product.

Contact

Delivery questions can be sent through the Contact Us page, WhatsApp at +92 335 000 1947, or Instagram at @misq_customarts.